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  • 2.1

    You can book from any place but you can only collect these items from any of duty free shops on presenting your boarding card and passport.

  • 2.2

    Prepayments for Products reserved via web site will be taken via credit card or alternative payment methods on the Website before your order is processed.

  • 2.3

    Reservation requests must be made a minimum of 24 hours prior to departure or arrival and no more than one month prior to departure or arrival. Reservation requests made any sooner or later than this cannot be accepted by us.

  • 2.4

    After you make a reservation request via the web site service, you will receive an email (“Confirmation Email”) from us acknowledging that we have received your request and we will assign you a reservation request number. This reservation request number must be quoted in all subsequent correspondence with us relating to your request. The Confirmation Email is confirmation of receipt of your request only, and does not mean it has been accepted. Our acceptance of your request as a confirmed reservation will take place as described in clause 2.5. /p>

  • 2.5

    Within 24 hours of receiving your Confirmation Email, you should receive a separate email from us (“Reservation Email”) notifying you whether or not the Products you have requested are available and if they have been reserved for you. The Reservation Email will also include the date on which you can collect the Products, as well as the location to do so. If the Product you have requested is not available we will refund you the amount you have prepaid for the reservation of that Product.

  • 2.6

    When using the web site service, please ensure that the details are complete and accurate before you submit the request. As part of the reservation process, you will also be asked to provide information including email address, country of residence, phone number, flight details, credit card or alternative payment method details. Please take particular care to ensure this information is accurate as we will use it to determine your collection date and time. If, after placing your reservation request you become aware that you have provided us with any incorrect information or you wish to amend your reservation, you can do so by contacting our Customer Support Team using the contact details in Clause 17 as soon as possible.

  • 2.7

    Neither the Confirmation nor the Reservation Emails are a binding offer. The completion of the contract of purchase between you and us will take place when you collect the Products in store at the relevant Eligible Airport. Title to any Products you reserve via web site shall pass to you when you collect the Products in store at the relevant Eligible Airport in accordance with these Terms and any additional terms of sale notified to you on the Website or in store prior to purchase.

  • 2.8

    You can cancel your reservation at any time, including after receiving the Reservation Email.

  • 2.9

    We reserve the right to cancel your reservation in whole or in part for any reason at any time. Where we cancel any reservation, we will take reasonable steps to notify you of this prior to your flight time.

  • 2.10

    Where you or we cancel any reservation of a Product before it is collected, we will refund you the amount you have prepaid for the reservation of that Product. All refunds are made in the same form as the original prepayment.

  • 3.1

    The images of the Products and any packaging (if applicable) on our Website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer or other device used to access our Website will accurately display the colour of the Products and/or packaging.

  • 3.2

    The packaging of the Products may vary from that shown on images on our site.

  • 3.3

    All Products shown on our site are subject to availability and any duty free restrictions (see Clause 7). At the latest this will be discussed with you prior to the time of your flight, however, we will endeavour to inform you via the Reservation Email if the Products you have reserved are not available. However, this earlier email notification cannot be guaranteed due to timing and administrative limitations.

  • 3.4

    The range of Products offered on our Website and in our stores (including any of the products that may have been confirmed to you as reserved) is subject to change without prior notice and we reserve the right to withdraw or cease to make available any or all of the Products from our Website. If the Product you have ordered is withdrawn prior to you collecting the products you have reserved, your reservation for that Product will be cancelled in accordance with Clause 2 above.

  • 4. Price
  • 4.1

    We take all reasonable care to ensure that the prices of Products are correct and updated. Despite our best efforts, a small number of Products in our catalogue may be mispriced. If we have made a mistake and a Product´s correct price is higher than the price on the Website, we may either contact you before you collecting to request whether you want to purchase the Product at the correct price or cancel the order. If a Product´s correct price is lower than our stated price, we will charge the lower amount.

  • 4.2

    The web site price promise guarantees you the best deal available at the time of the purchase from us. If, when you collect the Products, they are included in a promotional offer or have been discounted in the store on the date of collection which result in a lower price being payable than the amount you have prepaid for those Products, you will be refunded the difference between:

    the price you prepaid for the relevant Products; and the price of the Products with the promotional offer or discount. This only applies to the number of Products that have been reserved and does not apply to products which have been added to the basket within the airport store.

  • 5Security
  • You are responsible in all respects for all use of and for protecting the confidentiality of any username, email verification and password that may be given to you or selected by you for use on the Website. You may not share these with or transfer them to any third parties. You must notify us immediately of any unauthorised use of them or any other breach of security regarding the Website that comes to your attention

  • 6Changes to these terms and conditions
  • 6.1

    We reserve the right to amend these Terms from time to time. Any such changes will take effect when posted on our Website. Any material changes to these Terms prior to your collection of reserved products will be communicated to you by email.

  • 6.2

    Every time you make a reservation with us, the Terms in force at that time will apply to that reservation and the associated contract between you and us.

  • 6.3

    Your continued use of our Website shall signify your acceptance to be bound by the latest Terms.

  • 7Availability of the Products at time of collection
  • 7.1

    Your reservation shall automatically be cancelled and the Products returned to the store for general sale if for any reason you do not collect the Products within 7 days after your collection date and time stated in your Reservation Email.

  • 7.2

    To ensure the availability of Products in store which are included in promotional offers, there may be restrictions on the number of certain promotional Products you can reserve. Where any such restriction applies, this will typically be stated on the Website and you will not be able to reserve more than the permitted number of Products.

  • 7.3

    Availability of Products varies from store to store and details of Products available for reservation (where web site is operating) are shown on the Website.

  • 7.4

    You should be aware that circumstances may arise which mean the Products you have reserved are not available on the date of your collection. If this occurs, your reservation will be cancelled, and we will refund you the amounts you have prepaid in respect of the unavailable Products.

  • 8Restrictions
  • 8.1

    Some of our Products have a minimum age requirement (for example those containing alcohol), and by reserving any of these Products you confirm that you satisfy this minimum age requirement. We are not allowed by law to supply these restricted products to you if you do not satisfy the minimum age requirements. If you are underage please do not attempt to reserve these Products. You or any person nominated by you may be required to provide proof of your age when you pay for and collect the Products.

  • 8.2

    All reservations are subject to any applicable customs regulations and/or duty free regulation. Adherence to any customs regulations are your responsibility. If you reserve Products which exceed the allowance under relevant customs regulations, you may be advised to purchase only the number of Products within the limits set by the applicable customs regulations. We will not be responsible for the consequences of you purchasing more Products than permitted by the applicable regulations.

  • 8.3

    The following must be presented when collecting the Products, otherwise your reservation will be cancelled:

    • i)

      a copy of your Reservation Email.

    • (ii)

      travel documents correlating with the flight details nominated on your order form unless collecting at arrival.

    • (iii)

      your passport.

    • (iv)

      the credit card used to make payment of the order to verify yourself as the card holder. Failure to provide the credit card will result in your web-order reservation being cancelled.

    We reserve the right to deny purchase of the Products which are not available for purchase for the destination stated on the boarding card, but we have no obligation to do so and we will not be responsible or liable if you purchase Products that are not available for the destination stated on your boarding card. The above restriction shall not apply to orders that will be collected on arrival.

  • 8.4

    If, for whatever reason, you are unable to pass through airport security into the departure area, we will be unable to fulfil your reservation and your reservation will be cancelled and prepaid amounts in respect of your reservation will be refunded.

  • 8.5

    Please note that due to customs regulations, we are unable to deliver any uncollected Products to an alternative address outside of the relevant airport lounge and the Products can only be collected from the designated collection point at that airport.

  • 10 Returns

    You are entitled to a replacement or refund for a major failure of the items purchased, and for compensation for any other reasonably foreseeable loss or damage.

    You may also be entitled to have the Products repaired or replaced if the failure does not amount to a major failure

  • 11 Payment
  • 11.1

    You are not obliged to collect any of the Products you have reserved with us using web site. If you no longer wish to collect the Products, you can cancel your order by contacting our Customer Service Support Team using the contact details in Clause 17.

  • 11.2

    All references to $ and dollars on this website are to US Dollar currency. Subject to clause 4, the price payable for any product(s) is the price specified on this website at the time of placing the order. We accept Visa, Mastercard credit cards only. No other form of payment will be accepted.

  • 12Limitations on warranties and liability
  • 12.1 We will use reasonable endeavours to verify the accuracy of any information on the Website however, to the fullest extent permitted by applicable law and subject to clause 12.5:

    • (a)

      we make no representation or warranty of any kind, express or implied, statutory or otherwise regarding the contents or availability of the Website or that it will be timely or error-free, that defects will be corrected, or that the Website or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy and reliability of the Website; and

  • 12.3 We only supply the Products for domestic and private use. You agree not to use the Products for any commercial, business or re-sale purposes, and to the fullest extent permitted by applicable law and subject to clause 12.5 we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

  • 12.4

    To the fullest extent permitted by law, our liability to you in contract (including under an indemnity), tort, negligence, strict liability in tort, under statute or otherwise will be reduced to the extent, if any, to which you contributed to the loss or damage.

  • 13Use of our website
  • 13.1

    You are responsible for all activity while using our Website and for the security of your computing systems. You agree that you will be responsible for losses and damage incurred by us as a result of your activity on our Website, except where such losses are due to a third party who is not known to you who deliberately misuses your log-on details.

  • 13.2

    We reserve the right to terminate your Website account where you do not comply with these Terms or any applicable laws and regulations relating to the use of our Website, and either such non-compliance is incapable of remedy or you have failed to remedy such non-compliance promptly after receiving notice from us. You may amend or cancel your Website registration at any time via the Website or by contacting our Customer Support Team using the contact details in Clause 17 below. If your account is terminated, any current reservations will be cancelled in accordance with clause 2 above.

  • 13.3

    You must not use the Website for any unlawful or fraudulent purposes. You must not misuse the Website by introducing viruses, Trojans, worms, logic bombs or other material which is malicious or technologically harmful. In particular, you must not access without authority, interfere with, damage or disrupt the Website or any part of it; any equipment or network on which the Website is stored; any software used in connection with the provision of the Website; or any equipment, software or website owned or used by a third party. You must not attack the Website via a denial-of-service attack.

  • 13.4

    Without prejudice to our other rights or remedies, you agree to reimburse us for all costs or losses (on an indemnity basis, i.e. in full) resulting from your breach of clause 13.3, and to disclose such information to law enforcement agencies as we reasonably believe is necessary.

  • 13.5

    Subject to clause 16 and except to the extent you have non-excludable rights to do so, you may not download, copy, use, make derivative use of or exploit for commercial purposes any proprietary or other information or content on our Website, including, but not limited to, any images, pricing or descriptions of the Products or any brand trademarks, trade names or logos. This includes any copies or derivative created for the benefit of a third party. Use of data mining, robots or any other kind of data gathering and/or extraction tools is strictly prohibited.

  • 14Force Majeure
  • 14.1

    We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms that is caused by an event of Force Majeure.

  • 14.2

    Force Majeure means for the purpose of this clause any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, supplier default or delay, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks.

  • 14.3

    Should a Force Majeure event occur, which affects the performance of our obligations under a contract between you and us, we will notify you as soon as reasonably possible.

  • 15 Intellectual property and proprietary rights

    All intellectual property and other proprietary rights (i) in our Website and its content, and (ii) in any trademarks, trade names, domain names and product names used in our Website, are owned and expressly reserved by either us, our licensors or brand owners providing the Products. Any use of such rights without the express written consent of the relevant owners or licensors of such rights or not otherwise in accordance with your non-excludable rights is strictly prohibited.

  • 16How to contact us

    If you have any questions about your reservation you can refer to your account or order details, refer to the FAQ pages, or for any concerns, please contact our Customer Support Team. You can contact our Customer Support Team by e-mail at info@iraqdutyfree.com.

  • 17 How we may use your personal information
  • 17.1

    Any personal information you supply to us when you use our Website will only be processed and used in accordance our Privacy Policy. By using our Website and/or using web site you consent to such processing and terms.

  • 18 Feedback
  • 18.1

    We welcome your comments and feedback regarding our Website, our services and as Product reviews. By submitting information in this way, you are expressly granting us an irrevocable and unrestricted licence to use, modify, reproduce, display, communicate to the public and distribute such information for any purpose whatsoever. You also consent to all acts or omissions which, in the absence of such consent, might infringe your moral rights, and waive any and all moral rights you may have in such information. To the extent that the above consent and waiver does not operate immediately, you agree to provide such a consent and waiver, at any time at our request. Unless required by law, we will not obtain your prior written consent to attribute such information to you.

  • 19 Other important terms
  • 19.1

    We may transfer our rights and obligations under these Terms to another organisation.

  • 19.2

    Any contract concluded pursuant to these Terms is made between you and us. No third party shall have any right to enforce any of its terms.

  • 19.3

    Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

  • 19.4

    If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

  • 19.5

    The Terms, as amended from time to time, constitute the entire agreement between you and us regarding your access to our Website and use of web site services we may provide you.

  • 19.6

    These Terms and any other matter relating to the use of the services we provide through the Website shall be governed by the laws of Government of Iraq.