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Frequently Asked Questions

  • How old must I be to purchase alcohol or tobacco?

    You must be at least 18 years of age to purchase tobacco and 21 years of age to purchase alcohol.

  • I don't see a product I want. Does that mean you don’t sell it?

    Not at all! We have many more brands and products available in store. Some brands that we carry— including Chanel, Dior, Hermes, and Guerlain— do not wish to make their products available for pre-ordering online.

    To check product availability for brands not listed or for a particular product, please use our store locator to contact the store directly.

  • Where do I pick up my product?

    All purchases made via Duty Free Express are delivered to you in the duty free shop! Just bring your email confirmation and pick up your purchase from the counter.

  • I don't see my flight listed; can I still order on Iraq Duty Free?
    Plz make sure that airport is served by Iraq Duty Free.
  • What is duty free shopping?

    Duty is a tax which is imposed on items imported into any country. Duty Free items are those items which are imported without that tax so duty free items are cheaper and carry good value.

  • What happens if I miss my connecting flight or my flight gets canceled? Will I still get my products?

    You can take your items on next flight. Just inform us through email and we will manage it.

  • I am not traveling but a friend is, can I place an order and have them pick it up?

    We will sell to the person who comes to duty free shop with his passport.

  • There are multiple store locations in the same airport, how will I know which location to pick up my product from?

    Baghdad International Airport has two operational termianls. One is for Iraqi Airways.

  • I'm a vendor interested in Selling to Iraq Duty Free. How do I get in touch?

    Plz send us email at info@iraqdutyfree.com